Customer Support

Rahi provides customers with direct value addition for their purchases by providing extensive Support & RMA coverage for all the products.

The Problem

Customers today have to deal with RMA and Support procedures from a variety of manufacturers and have to deal with issues such as

  • Long wait times before the support call is answered
  • Multiple levels of calls on support
  • Transition of support call from one level to next
  • Lack of follow up from manufacturers causing equipment warranty to lapse

Rahi Solution

Our goal behind this support value add is to help our customers

  • Save valuable time in opening / tracking support tickets with Manufacturers
  • Ensure that you do get a repaired or replacement unit from your RMA
  • Help resolve your issue immediately with the stock we have available on hand
  • Save your $$$ in getting a replacement unit instead of a buying a new one

Open a Support Ticket

Login to our Customer Self Service E-support Portal.

Australia: +61-(2)-8488- 4700 
US: +1 510-651-2205 
Canada: +1 855-RAHI-SYS
Japan:  +81 3573-81339 
Singapore: +65-3159-0620
India:  +91-959580 7244 
Shanghai (China): +86 21 5175 8085
Shenzhen (China):  +86 0755 2267 4387
Ireland:  +353 61 633245 
Taiwan: +886 255924009
Netherlands: +31-2-04067570
Germany: +49 (1606) 111016
  Turkey: +90 543 3870574
About Rahi

Rahi is a subsidiary of Wesco Distribution, a Fortune 200 Company with operations in 50+ countries and annual revenues over USD 19B. Rahi delivers comprehensive data centre solutions for global enterprises, hyperscalers, and multi-tenant data centres. Rahi provides IOR, local currency billing, and RMA services, enabling businesses to operate efficiently anywhere.
Since being acquired in Nov. 2022, Rahi’s global presence and analytical expertise help clients achieve their business and IT requirements.

Contact Us
Rahi Systems Australia PTY LTD, Unit 30, Slough Business Park, 2 Slough Ave, Silverwater NSW 2128 Australia
Tel: +61 (2) 8488 4700
[email protected]
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