Ming Gao is a system engineer based in Shanghai. Before finishing his degree in the university, Ming knew exactly where his interests and strengths lay, the field of computer science. He knew very well that he wanted to become an engineer.
Before joining Rahi in September 2017, Ming worked for an automobile manufacturer as an IT operations engineer. He was mainly in charge of Windows server and related hardware devices. For Ming, life at Rahi has been very special and different than his previous job. Not only can he continue his interest in the IT field,he also has gained more opportunities to improve himself in his expertise and communication skills.
What inspired your decision to become an IT system engineer?
Ming: This is a job that combines my expertise and interest. My major in university was Network Engineering, plus I’m more interested in computer science and relevant industry. Therefore, doing what I do now is just a very natural path for me.
What are the essential skills an IT system engineer must have?
Ming: Professional knowledge and communication skills are all a must. In my opinion, being able to communicate smoothly with customers, understand and deliver the project to meet their needs, and solve their pain points, these are all the skills you need to be an IT system engineer.
Is there anything special about working at Rahi Systems as an engineer?
Ming: First of all, there is a big difference in just what I do everyday. When I was an operations engineer, we only needed to be familiar with Windows servers and related hardware devices. Now at Rahi Systems, my job involves more data center solutions, ranging from infrastructure (for example, UPS, containment, floor, and data center power devices, etc.) to IT devices, storage, network and more. There are more things I need to know right now.
When it comes to communication, I used to only have to communicate with our own team and vendors. Now at Rahi, I have to communicate more with our customers to understand their needs.
What does a typical day for an IT system engineer look like?
Ming: Take my participation in a colo data center for example.
A few days before the deployment, we would communicate with the customers about the solution, in order to make sure their doubts about the project can all be solved, if any. After confirmation, we would send the final version to the customer. The work after that can be dissected into 5 parts.
Check and count all the needed devices in the colo facility. If there is any problem, we would communicate with the logistics team to make sure everything is in the right place.